<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom"><channel><title>Customer Service — The Latent Daily</title><description>AI in contact centers and support.</description><link>https://thelatentdaily.com/</link><language>en-us</language><atom:link href="https://thelatentdaily.com/rss/customer-service.xml" rel="self" type="application/rss+xml"/><item><title>How AI is transforming customer service</title><link>https://thelatentdaily.com/articles/how-ai-is-transforming-customer-service/</link><guid isPermaLink="true">https://thelatentdaily.com/articles/how-ai-is-transforming-customer-service/</guid><description>Chatbots, agent assist, call summaries and AI agents that resolve requests: what the evidence says about productivity, customer satisfaction and the risks.</description><pubDate>Sun, 18 Oct 2026 03:18:00 GMT</pubDate><category>Customer Service</category><category>customer-service</category><category>chatbots</category><category>contact-centers</category><category>productivity</category><author>dario_admin@resolvia-crm.tech</author></item><item><title>How to launch an AI customer support chatbot: a step-by-step guide</title><link>https://thelatentdaily.com/articles/how-to-launch-an-ai-customer-support-chatbot/</link><guid isPermaLink="true">https://thelatentdaily.com/articles/how-to-launch-an-ai-customer-support-chatbot/</guid><description>Plan, build, test and launch an AI support assistant: choosing use cases, preparing the knowledge base, setting guardrails and escalation, and measuring results.</description><pubDate>Sun, 18 Oct 2026 03:17:00 GMT</pubDate><category>Customer Service</category><category>customer-service</category><category>chatbots</category><category>how-to</category><category>rag</category><author>dario_admin@resolvia-crm.tech</author></item></channel></rss>