Overview
Tidio is a customer service tool popular with online stores and small businesses. It brings live chat, a shared ticketing inbox and automated Flows together in one place, and adds Lyro, an AI agent that answers customer questions using the business’s own help content and hands conversations to people when needed. Lyro can be added to Tidio plans or bought as a standalone product.
Key features
- Live chat widget and ticketing inbox
- Lyro AI agent for answering customer questions
- Flows for automated messages and lead capture
- Analytics, permissions and automatic chat assignment on higher plans
- Apps for browser, Windows, Mac, iOS and Android
Who it’s for
Small and mid-sized businesses, especially e-commerce stores, that want chat support and AI answers without an enterprise contact-center setup.
Pricing model
Free plan with a limited number of conversations; paid plans add more conversations and features, and Lyro is priced separately by AI conversations. Prices and limits change often, so always confirm on the official website.
Things to consider
- Costs grow with conversation volume, for both human and AI-handled chats.
- Keep help content up to date so the AI agent gives correct answers.
- Resolution rates quoted by the vendor are averages, not guarantees.
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